ReportServer is an optional add-on feature for ReportComplete! For a small annual fee it allows schools access to our server and enables them to save and load both settings and report files across the Internet.  Some features of ReportComplete are exclusive to ReportServer users, but ReportServer is not necessary to use ReportComplete! and should be regarded as a 'deluxe enhancement' to the system - basically it just makes life easier!

 

ReportServer allows the Admin account user to upload settings and download reports and allows any of the school's teacher account users to download the settings and upload or download their own report file.

 

IMPORTANT: Some schools, due to their security settings may not have access to ReportServer. Please check your school can use ReportServer BEFORE subscribing to the service as NO refunds will be issued.

You can test for compatibility with ReportServer from within the ReportComplete! help menu.

 

Can't access ReportServer from your school?

 

First, you can check if ReportServer is online and reachable from your school by visiting this website: http://fileserver.reportcomplete.com .

 

If you see the website then we are online and the problem may be with a program on your computer (such as a Firewall or other Internet security system) stopping ReportComplete from reaching ReportServer.
 

Second, try the 'ReportServer connection' wizard - just click the Wizards icon to find it.

 

Technical information for your network administrator:

 

ReportServer is a standard HTTP and/or FTP server located at domain 'fileserver.reportcomplete.com', you should add this domain to your firewall 'WhiteList' if you have one.  If your network gateway has any 'protocol filters', please disable filtering out of the the HTTP and/or FTP protocols - in other words let HTTP and/or FTP through.

 

The HTTP server uses Port 80 to communicate - this is the standard port used to browse the Internet, in most schools with will be enabled.

 

The FTP server uses Port 21 to communicate - it then will switch to 'passive mode' if possible, you should enable FTP in any Proxy server settings you have. The 'passive mode' uses any port between 12000 and 12500 (outgoing from your side), we can accept up to 500 simultaneous connections.  If port 21 is a problem, we have a mirror of port 21 on port 29. You can set ReportComplete! to use a different port by setting 'AltFTPport' in the Advanced Options.

 

If you still can't access ReportServer using the default settings, you can change options relating to ReportServer within Elementary Reports. These may allow our system to negotiate with yours to allow access.  In the 'ReportServer' section of 'Options', change 'Alt Comms' and/or 'Passive mode' options - one of the combinations may work.